About us

CAQA Skills is the Professional Development and Training division of Compliance and Quality Assurance (CAQA), one of Australia’s most trusted and influential providers of compliance, quality assurance, and resource solutions for the vocational education and training (VET) sector. Established in 1999, CAQA has over 25 years of experience delivering excellence, innovation, and leadership to Registered Training Organisations (RTOs) and Higher Education Providers nationwide. In 2013, CAQA became part of Career Calling International, expanding its reach and strengthening its strategic vision to serve the evolving needs of the education and training industry.

Headquartered in Craigieburn, Victoria, CAQA Skills has grown into a global provider of high-quality, audit-ready training resources and professional development solutions. Our services now extend across Australia and internationally, delivering training and consultation sessions to institutions in the Asia-Pacific region, the Middle East, and Europe. We are proud to support more than 2,000 RTOs, making us the preferred partner for organisations seeking industry-aligned, up-to-date training and assessment resources.

Our Mission
Our mission is to empower educators and organisations to navigate the complexities of regulatory compliance while enhancing the quality and effectiveness of their training and assessment strategies. We are committed to fostering excellence, compliance, and innovation through tailored solutions that meet the unique needs of each client.

Our Team
With over 200 years of combined industry experience, our team includes certified ISO lead auditors, award-winning educators, and sector advocates. Our consultants hold internationally recognised certifications in quality management, risk management, and auditing, and have extensive backgrounds in education, government, and industry leadership. This expertise ensures we deliver actionable insights, peace of mind, and measurable results to our clients.

What We Offer

End-to-End Compliance Consulting: We guide organisations through the full life cycle of regulatory obligations, from new RTO or CRICOS registration to internal audits and audit rectification support. Our consultants’ deep regulatory knowledge helps clients achieve and maintain compliance efficiently and confidently.
Quality-Assured Training Resources: We develop and supply audit-ready training and assessment materials, validated by subject matter experts and aligned to the latest industry and regulatory standards. Our resource library covers over 600 qualifications, 1,000 units of competency, and more than 28 training packages, with over 75,000 products available.
Internal Auditing & Health Checks: Our proactive approach examines marketing, governance, assessment strategies, and student file management, ensuring every aspect of your institution meets the highest compliance and quality standards.
Professional Development: We offer a diverse range of training programs, including CEO and executive leadership training, foundation skills, and compliance workshops. Our professional development sessions are research-informed, market-aligned, and available both in-person and online, with international participants regularly attending our webinars and masterclasses.
Business Operations & Digital Solutions: We support clients with government funding applications, website development, business analysis, marketing strategies, and policy development. Our risk management services include creating risk registers, conducting gap analyses, and formulating improvement plans.
Customised Solutions: We do not believe in one-size-fits-all models. Every client receives a tailored approach, ensuring solutions are relevant, practical, and sustainable for their specific context.

Our Values and Approach

CAQA Skills stands apart for its partnership-driven, ethical, and transparent approach. We pride ourselves on building long-term relationships, offering ongoing updates, proactive regulatory insights, and on-demand support. Our consultants are not just compliance experts-they are educators and leaders who understand the operational and pedagogical challenges of modern education providers. We prioritise continuous improvement, client trust, and sector-wide innovation in everything we do.

Recognition and Impact

CAQA’s achievements have been recognised through numerous national and international awards, including the Industry Outlook Award for leadership in compliant training and assessment solutions, the Asia Business Outlook award for trust in education and compliance, and multiple Australian Achiever Awards for excellence in consultancy, training, and employment services. Our CEO and leadership team have been globally honoured for their industry leadership and commitment to advancing education standards.

Presenter Profiles

Our team features some of the most respected leaders in the sector

Michelle Newman

CEO of Career Calling International, with over 25 years of experience in compliance, quality assurance, and integrated management systems.

Anna Haranas

Over 35 years of management experience across education, early childhood, hospitality, and allied health, with a focus on building networks and driving operational excellence.

Stuart Newman

National Sales and Account Manager, renowned for business growth, team leadership, and operational excellence.

Sukh Sandhu

Managing Director, award-winning leader with 30+ years in compliance, quality assurance, and risk management, and editor of The VET Sector magazine.

Raj Kiran

Academic and operational leader with 20+ years in education and clinical nursing, expert in compliance, resource development, and sector innovation.

Our Commitment

Over the past decade, CAQA Skills has delivered thousands of professional development sessions, supported hundreds of audits, and developed a catalogue of compliant, editable, and adaptable learning resources. Whether assisting a startup RTO with its first registration or guiding a university through TEQSA re-accreditation, CAQA Skills is a trusted partner committed to advancing the standards of teaching, learning, and compliance.

We invite you to join our community of forward-thinking educators, leaders, and organisations. Partner with CAQA Skills to experience the difference that expertise, integrity, and innovation can make in your journey toward educational excellence.