Steve Sutherland-Tomey

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Steve Sutherland-Tomey is a highly respected Instructional Designer and Resource Writer with over 40 years of experience in the automotive industry. Throughout his distinguished career, Steve has worked with major automotive brands including British Leyland (UK), Nissan Motor Company (Australia), and as a contractor for Ford Motor Company (Australia). His expertise extends across more than 200 automotive dealerships throughout Australia, New Zealand, and Southeast Asia, giving him a comprehensive understanding of the industry’s operational and customer service dynamics.

For the past 15 years, Steve has operated his own training and consulting service, specialising in the automotive retail sector. He is recognised for his deep knowledge of customer experience, dealership operations, and performance-based strategies, as well as his ability to deliver practical, results-driven training programs. Steve’s focus on customer satisfaction, employee development, and change management has made him a sought-after consultant and mentor within the industry.

In addition to his extensive consulting work, Steve has held senior roles in dealer management training, regional service management, and dealer operations at Nissan Motor Company, and has provided technical and management training for Datsun/Nissan dealers in Western Australia. His experience also includes executive roles in training and employee development at MaST Australia and PSG International.

Steve’s instructional design work is characterised by his ability to translate complex automotive concepts into engaging, accessible learning materials. His resources support both technical and customer-facing staff, ensuring that training is aligned with industry standards and best practices. Steve Sutherland-Tomey’s contributions continue to shape the professional development of automotive professionals across the region, making him a valued member of the CAQA and Career Calling International teams.

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4 years ago

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